Here at the HomeServe Group we know how important it is to keep your personal data safe, that's why we're committed to making sure that you receive the service you'd expect and that your privacy is protected every step of the way.

The HomeServe Group is made up of several different companies. If you are a Customer of one of these companies and would like to understand more about how your data is processed, please click on the link/s below to the relevant company website;

United Kingdom

• HomeServe Membership Limited – https://www.homeserve.co.uk/

• Checkatrade – https://www.checkatrade.com/

• BOXT – https://www.boxt.co.uk/

• CET – https://www.cet-uk.com

• Zuno – https://zuno.tech/

France

• HomeServe France – https://www.homeserve.fr/

Spain

• HomeServe Spain – https://www.homeserve.es/

• Habitissimo – https://www.habitissimo.es/

Portugal

• HomeServe Portugal – https://www.homeserve.pt/

Belgium

• HomeServe Belgium – https://www.homeserve.be/

Germany

• HomeServe Germany – https://www.homeserve.de/

Japan

• HomeServe Japan – https://www.homeserve.co.jp/

USA

• eLocal – https://www.elocal.com/

In this notice you'll discover exactly what information we collect from you while you visit this website and how we then use this, as well as your rights. It might not be something you're interested in, but it's really important that will tell you about it, you have a read and of course, let us know if you have any questions.

What information do we collect?

This website collects personal information to power our site analytics, including:

• Information about your browser, network, and device

• Web pages you visited prior to coming to this website

• Your IP address

This information may also include details about your use of this website, including:

• Clicks

• Internal links

• Pages visited

• Scrolling

• Searches

• Timestamps

We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity.

HomeServe Limited is the data controller for personal data collected via this website. Squarespace acts as a data processor and, in some cases, an independent controller for data processed for its own security and service integrity purposes. 

We retain personal data only for as long as necessary for the purposes for which it was collected, including security, analytics, and legal compliance.

What are cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

Cookie types explained

Cookies can be categorised based on how long they are used for and their purpose.

How long they are used for;

Session Cookies - These cookie files are erased when you close your browser. These cookies store your browsing information and will be active until you leave a site and close your browser.
Persistent Cookies - These files stay in one of a browser's subfolder until they are deleted manually or your browser deletes them based on the duration period contained within the persistent cookie's file. You can set your browser to automatically remove these cookies when logging off.

Purpose;

Squarespace, our website hosting platform, may place two kinds of cookies on your browser:

• Necessary cookies so visitors can navigate and use key features on your site. 

• Non-essential, or analytics and performance cookies, that collect information on your behalf about how visitors interact with your site.

These necessary and required cookies are always used, which allow Squarespace, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

How to manage cookies

When you visit the website, we will ask you to consent to the use of cookies as described in this notice. You will be able to accept all cookies, or to select your own preference to accept or deny the use of ‘optional’ cookies. You can update these selections at any time by clicking the ‘cookie preferences’ link at the bottom of each webpage, and we will ask you to confirm your preferences every three months.

In addition to this you can adjust your browser settings to manage how all websites use cookies;

• You can adjust your browser so that it notifies you when cookies are sent to it, you can refuse cookies altogether and you can clear down cookies left behind by the websites you have visited. The Help function within your browser should explain how to do this. Alternatively, you may visit www.aboutcookies.org or www.allaboutcookies.org, to obtain detailed information on how to prevent cookies from being set on your particular browser.

• Please note that by deleting or disabling browser cookies, you may not be able to use certain areas or features of our website.

Your rights matter

We process your personal data on the following legal bases:

• Legitimate interests, where processing is necessary to ensure the security and proper functioning of our website.

• Consent, where you have provided consent for analytics and performance cookies via our cookie banner. 

Some of our service providers may process personal data outside the UK or European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses.

If you'd like to see the personal information that we hold about you, you can request a copy any time. If you find that this information is incorrect you can ask for it to be updated. Or, if you believe the information is being processed without lawful grounds to do so, you can ask us to stop or request that it's deleted from our systems.

To action any of the above, send an email to: Privacy@homeserve.co.uk

or alternatively you can write to us at:

Data Protection Officer

Legal Services
HomeServe Limited
Cable Drive
Walsall
WS2 7BN

We won't ever charge you for a copy of your personal data but we may ask you for proof of your identity before we disclose any information. Once we've seen this, we'll send you a copy of the personal data we hold within one month. In addition, you can also request for your personal data to be provided to you in a commonly used and machine-readable format.

Contact us

General Enquiries/Data Controller
HomeServe Limited
Cable Drive
Walsall
WS2 7BN
Email: enquiries@homeservegroup.com

Data Protection Officer
Legal Services
HomeServe Limited
Cable Drive
Walsall
WS2 7BN
Email: Privacy@homeserve.co.uk

Got any worries?

If, at any time, you feel that we haven't processed your data fairly or you're not satisfied with how we've handled your personal information, you can contact the Information Commissioners Office, who will look into this for you. For full details about how to share any concerns you may have, visit www.ico.org.uk/concerns/

Links to other Websites

Any links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website. Please remember that when you use a link to go from our website to another website, this privacy notice will no longer apply. Your browsing and interaction on any other website, including those which have a link on our website, are subject to that site's own rules and policies. We recommend that you read the rules and policies relation to that website before submitting any personal information.

Updates

This notice will be updated from time to time and we recommend that you check back regularly but we will notify you of any changes through our website. The version number and date released will always be listed below:

Version number: 6

Date released: March 2026